Keep Your Image Positive with Online Reputation Management
Reputation Management as a Necessity
Before potential customers purchase a product or service, they look at the feedback left by other people. A survey published in Small Business Trends revealed that almost all customers (97 per cent) read online reviews.
A bad review can be incredibly damaging to a company’s profits. A study posted on LSA Insider showed that star ratings of 1 and 1.5 on Google generated 33 per cent less revenue than the average business.
Managing the reputation of your business, therefore, is vital to prevent any reduction in revenue caused by harmful negative reviews.
Making You Look Good in Front of Your Customers
We believe that prevention is better than cure — and we apply that adage to maintaining your reputation. Our team of digital specialists constantly search for opportunities to make you look good online.
Highlighting your accomplishments on a press release, rewriting your website to make it more approachable and emphasising the positive feedback you’ve earned on review websites are a few things we do for you.
Monitor the Search Results of Your Business
Check for False Information and Take Steps to Remove It
Keep Negative Press under Control
Respond Appropriately to Online Reviews
The feedback left on Yelp and other popular review sites can make or break a business. We seek out comments that talk negatively about your company, product or service. Then, we tactfully respond to these comments in a way that represents your brand. By handling critical feedback professionally, you’ll have the opportunity to bolster your credibility to your loyal followers, as well as get the chance to restore disgruntled customer’s trust.
Keep Your Brand Reputation Positive for Years to Come
Businesses spend years building a good image. A scandal or a few negative reviews, however, can undo all the hard work you’ve done in establishing a positive reputation.
Don’t let negative feedback ruin your brand. Let Client Connections take care of building and maintaining the good image you have with your customers. Email firstname.lastname@example.org for more information about our services.